Tag Archive for: Corey Pavin

Is Expert Advice Always Worth the Price?

A few weeks ago I took the day off to blog and do other social media related things but as the hours passed I had writer’s block. Nothing was coming to me until I read a very interesting article, Chris Brogan – Anchoring and Social Proof – Influencing Your Audience, by Paul Hebert. The article talked about how Chris Brogan, a social media guru, publicly stated his $22,000 a day fee for his consulting services. The angle for Paul’s article was how this publicly stated price impacts what other consultants can charge because of the anchor that’s been set.

The article also explores the principle of consensus (a.k.a. social proof) because undoubtedly other social media consultants will move in the upward direction as they see peers begin to do so. It’s a very interesting article so you should take a look.

 

Here’s my question for you (please feel free to comment below) – Would the advice Chris gives be worth $22,000 IF you or I could give the same advice but we charged significantly less only because we’re not as well known? In other words, is the advice more valuable just because it comes from Chris Brogan as opposed to me or you?

As I pondered this it brought to mind an article I wrote last year, Golf Advice from Corey Pavin. My wife Jane is an avid (addicted?) golfer! In that article I explained how I shared some golf advice with her. It was sound advice based on psychology but it went in one ear and out the other. However, weeks later she read a quote from Corey Pavin that was almost exactly what I had told her and she acted as it if was a revelation! For her it was more believable because it came from Corey Pavin. After all, he’s an authority having won the ’95 US Open.

But think about it for a moment, that fact that he said it didn’t change the reality that the advice was the same and should have worked every bit as well for Jane whether he said it or I said it. His expertise and track record make him an authority, giving him more credibility than I have when it comes to golf, but if you are going to pay for something based on authority shouldn’t you get something more for your money? Shouldn’t the expert give something that’s new or unique in some way?
I’m sure a golf lesson from Corey Pavin would include other tips and insights most people couldn’t give and that would make his higher fee worth it for the average weekend golfer. By the same token, Chris Brogan probably brings additional perspectives other less savvy social media folks won’t have. My point is not to say Chris Brogan isn’t worth his fee, it’s to get you to think.
Part of the influence process is establishing your authority because it makes you more believable and as a result you’ll hear “Yes” more often. I have two points for you to consider when it comes to being influenced by a perceived authority:
  1. Is this person really a legitimate authority? Chris Brogan has authority status having written Trust Agents (a very good book by the way) on using the web to build influence. Because of his work and time in the social media arena he’s recognized as an expert in the field. But that’s not always the case. For example, many spokespeople on TV have no real expertise and yet we’re subconsciously swayed by them.
  2. Is the advice something I could get elsewhere for less (money, time, effort, etc.)? Isn’t it disappointing to visit the doctor only to hear, “Rest it and take some Tylenol”? An expert – yes – but worth the money? Probably not when we all know rest is helpful and Tylenol reduces pain and discomfort. Or maybe you’ve attended a conference with big name speakers only to walk away thinking, “I didn’t learn anything new.” Worth it? Probably not because we expect something more from the expert.
The mind is an amazing thing. If someone believes Chris Brogan’s advice, or Corey Pavin’s, more than my advice or your advice (and lets assume it’s the same advice) then they’ll probably work harder to implement it. I know Jane will stay on the driving range for many more hours trying whatever Corey says, as opposed to what I might suggest, and she will be a better golfer as a result of her extra effort. Businesses will likely do the same with Brogan’s advice and that will legitimize his fee. Maybe that’s some of the value they offer?
The question of value reminds me of the experiment that showed kids prefer food in McDonald’s packaging and rate it as better tasting than the same food in plain packaging. As a parent, if it makes them eat the food then it’s probably worth the extra money and fewer hassles. If a customer is gung ho about the advice some authority gives vs. the same advice given by an average Joe then they’ll work harder to apply the guru’s advice and realize more benefit from it. If that happens I think you can legitimately say the expert advice was worth it.

In closing I’ll share a fascinating resource on this subject of value, the book Priceless: The Myth of Fair Value and How to Take Advantage of It. I read the book not long ago and it was an eye opener about how people value things. I highly recommend it because it will change your outlook as a consumer.

Brian
Helping You Learn to Hear “Yes!”

The 7 Best of the Best

This week’s post is a little different. Rather than going with a new post on Dale Carnegie advice I’m going with “The 7 Best of the Best” for a couple of reasons. First, I have a lot of new readers and I’d like to expose them to some prior posts folks seemed to really enjoy.

Second, with the Thanksgiving holiday I didn’t want to work too hard because it was time to enjoy friends and family. I hope you took time to relax and give thanks too. So here goes, in no particular order, seven interesting influence posts. I hope you find them humorous, entertaining and most important, informative.

Reverse Psychology and the Vacation Bathing Suit
Okay, maybe I wasn’t completely ethical when I tricked Jane into buying the bathing suit I liked for vacation but I think you’ll agree, it’s a funny story.

My Best Parenting Advice
Want your child to be better behaved or smarter? Here’s a great tip to make one, or both, of those happen.

Why Influence is about PEOPLE
Learn about Powerful Everyday Opportunities to Persuade that are Lasting and Ethical.

Fanzese or Frazetta: Do Names Really Matter?
Did Dennis become a dentist because of his name? Did Mary move to Marysville because of the association with her name? Science says it’s very likely.

What Chevy Chase Didn’t Do Before Vacation
Don’t make the mistake Chevy Chase did before vacation and lose business as a result. Find out what you need to do before you leave the office next time. Timely advice with Christmas just around the corner.

“Because I Said So” Mom or Dad
One simple word can make you significantly more persuasive and help you get what you want. Read on and find out…because I said so.

Golf Advice from Corey Pavin
It didn’t matter that I said it first, Jane only paid attention when Corey Pavin said it! Sometimes it’s not what’s said but who says it that really matters.

Speaking of Thanksgiving, thank you to all of you who follow Influence PEOPLE each week. I’m amazed that people in nearly 70 countries have read what I write each week! I enjoy writing this blog and it makes my day when I hear you enjoy reading so if you have comment, click on the comment link below and let me know what you think.

Brian
Helping You Learn to Hear “Yes!”

Golf Advice from Corey Pavin

Who would you believe when it comes to golf advice, me or Corey Pavin? When it comes to golf I think my resume is pretty good – I broke 90 a few times and I’ve meet Jack Nicklaus. I’ll grant you Corey Pavin has more room to boast — 1995 U.S. Open Champion and top five finisher in The Masters, The PGA Championship and The British Open. But should that really make a difference?

Here’s the scoop. My wife Jane is BIG time into golf. I joke with people and say the only difference between her and Tiger Woods is nine holes a week…and a really big paycheck! Several years ago I shared something with her that I often share in sales training when we talk about attitude and focus.

When I’m teaching about attitude I ask how many participants play golf and lots of hands go up. Next I ask, “When you come to a hole with water, what do you think?” Inevitably I hear, “Don’t go in the water.” So I ask another question, “Where does your ball usually end up.” You guessed it, “In the water!” Then we talk about the power of focus and how our brains don’t really process the “don’t” in a statement because the brain focuses on the object, which happens to be the water for most golfers. To cure the problem I tell them they have to focus on what they want, which might be, “Go left, aim left.”

This post isn’t about golf so I’ll get to the point. I shared that training tip with Jane one evening and about two weeks later she was reading a golf book I’d gotten her and said, “Listen to what Corey Pavin says…” She proceeded to tell me exactly what I shared two weeks earlier! I said, “I told you that,” but she denied ever hearing that advice come from my lips. “Don’t you remember a couple of weeks ago when I told you about my training class?” A blank stare and more denials from her so I said, “Oh, if I say it, it’s not true but if Corey Pavin says it then it’s true?”

That was a true statement because sometimes it’s not what you say, it’s what people hear. Why did she believe Corey Pavin and forget what I’d said? Because he was an authority, a recognized expert when it comes to golf and I’m not. He and I can say the same thing but people will believe him more because of who he is and what he’s accomplished.

Have you ever come up with an idea and seen it fall flat but then someone else shares it and it’s a success? Don’t feel bad because it happens all the time in business and at home. Sometimes we have to swallow our pride and recognize the idea or message will be received better if it comes from someone else. I believe what goes around comes around and you’ll eventually be recognized for your good ideas and advice but it can take time.

Parents, you can tell your kids to eat their veggies all you want but if Lebron James, Tiger Woods or Tom Brady tells them to eat their veggies, who do you think they’ll listen to more? The sports figures of course.

When our daughter Abigail was little she was a fussy eater like most kids. We could ask her, tell her or threaten her to eat all her food to no avail. But she was always good at the doctor’s office so Jane used to tell her she had the doctor on the phone and he said she better eat all her dinner…and bang, the plate was clean! He was an authority, the doctor, and she knew to listen to him.

Now that Abigail is older and works out with her mom I knew she might not work as hard as she should so I got in touch with an ex-Ohio State football player at the gym. I asked him to have a talk with Abigail and he did so the first day she went to the gym. She sometimes doesn’t listen to mom but she listens to him because he’s an authority in her eyes.

I think you get the point. Sometimes to get what you want you’ll be better off to let the message come from another. In future posts we’ll talk about how to enhance your authority so you won’t have to turn to others.

P.S. Now when I want something I start with “Jane, Corey Pavin says…” Sometimes it works but I think Jane’s on to me.

Brian
Helping You Learn to Hear “Yes!”