Tag Archive for: Disney

Hurry Before It Goes Back Into The Disney Vault!

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I just returned from Orlando where I spent two and a half days at Coronado Springs, a Disney resort hotel. I was there with more than 1800 learning professionals from around the globe to attend Elliott Masie’s Learning 2017 conference. It was an awesome experience! As I sat in the airport I thought about Disney’s phenomenal brand success.

There are many reason Disney appeals to young and old alike but one that stands out in my mind is the Disney Vault. The mental picture of a vault compels us to buy certain products because it taps into scarcity. This principle of influence teaches us we want things more when we believe they’re rare or going away. With that in mind, let’s analyze the concept of the vault.

The imagery of the vault conveys a secure place where precious item are stored. We use vaults for safekeeping jewelry, money, cash, passports and other valuables. We don’t store everyday items in vaults and neither does Disney.

Disney reserves the vault for its most valuable items – it’s feature length films. Every generation has its favorites such as Cinderella, Snow White, and my daughter’s all-time favorite, Beauty and the Beast. I bet you have a favorite Disney movie that conjures up strong emotions and brings to memory magical times.

When a movie goes into the vault the door is closed, the lock is spun and you can no longer get the movie because you don’t know the combination. Only Disney knows that and only Disney knows when they’ll unlock the vault next.

When items finally come out of the vault Disney does two significant things. First, whatever is brought out is only available for a limited time. After that it goes back in for an undisclosed amount of time. In other words, if you don’t act quickly you might miss out on your opportunity.

Second, when something comes out of the vault it’s not the same as when it went it. Something magical always happens. The movie that comes out might be digitally remastered in Blue-Ray with never before seen extended scenes! Your mind screams, “Holy cow!” You think to yourself, “I have the movie but how much better will it be in this new, digital version? And those scenes, what they are?”

As you ponder these thoughts you can bet your bottom dollar others are ordering so now consensus is at work on you. When we know lots of others are doing something we consider doing it even more. That wisdom of the crowd gives some validation that the new movie version must be worth it.

Between consensus and FOMO (fear of missing out) you psyche is taking a pounding! Maybe that’s not enough to get you to order…this time but it’s undeniable that this Disney approach works like a charm. I write that because marketers are savvy. They test different approaches and measure everything. If the concept of the Disney Vault didn’t work they’d have abandoned it long ago. The fact that you keep seeing it, no matter how ridiculous it might seem to you now, is proof enough about its validity.

What’s an unsuspecting shopper to do? First, remember almost everything is available on Amazon or EBay. If you miss your opportunity someone somewhere is selling the latest Disney stuff. And if your patient enough the Disney vault will open again and the same item – only enhanced and better – will come out for a brief time.

Brian Ahearn, CMCT®, is the Chief Influence Officer at InfluencePEOPLE. His Lynda.com course, Persuasive Selling, has been viewed more than 100,000 times! Have you seen it yet? It will teach you how to ethically engage the psychology of persuasion throughout the sales process.

A Funny Thing Happened to me on the Airplane…

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I travel a good bit and it seems to pick up each year. For example, last year I was away from the office half of the weeks during the year. Quite often my travel entails flying to and fro around the country.

When it comes to air travel, I’m a Southwest guy through and through. Rarely am I late and I can’t recall a time when I didn’t make it to my destination the same day I was supposed to. Combine that with the best fares in the industry and people who seem to genuinely enjoy what they do and it’s a no brainer for me to choose Southwest every time.

If you’ve flown Southwest, then you know you must check in 24 hours in advance. They have me trained better than Pavlov’s dog because I’m on their web site 24 hours ahead of my scheduled flight and check in the moment the clocks tells me it’s exactly 24 hours till take off.

That usually gets me an A30 or better assignment which translates into sitting almost anywhere I want to.

When I fly, I typically have my iPad out to read or get my MacBook out once we’re airborne so I can work. And I’m not someone who throws their seat back so the person behind me has their legs up in their belly or their tray in their chest.

Not long ago I went through my usual routine as I got on a flight and almost as soon as I sat down the flight attendant said, “Excuse me sir. You’re sitting in the row right in front of the exit row and that means you can’t recline your seat.” I replied, “That’s not a problem because I never recline my seat.”

As soon as we started down the runway, I began to think about not being able to recline my seat. The more I thought about it the more I was mentally kicking myself for not changing seats when I had the chance. Once in the air all I thought about was that I wanted to recline my seat. In fact, my mind obsessed over it!

What was going on? After all, I almost never put my seat back so why was I so obsessed with wanting to do it on that flight?

In a word – scarcity. The principle of scarcity alerts us to the reality that human beings want things more when they believe those things are rare or going away. To put it more succinctly; if we can’t have it, we want it.

In the book Scarcity: Why Having so Little Means so Much the authors wrote, “Scarcity captures the mind. The mind orients automatically, powerfully, toward unfulfilled needs.” I didn’t “need” to put my seat back but as soon as I realized I couldn’t I wanted to.

If you’ve raised kids, you’ve no doubt seen this. As soon as you tell a child they can’t:

  • Watch a particular movie it’s the only one they want to see.
  • Listen to a certain song or artist and that’s all they want to listen to.
  • Play with a toy and it’s the only one they want to play with.
  • Eat or drink something and they want it even more.

Bottom line: deny something to someone and it’s natural that they’ll want it even more. It doesn’t matter if they need it, want it, or possibly have ever considered it before because scarcity changes how their brain views it.

An effective persuader understands this and one other important factor. It’s not enough that something is rare, difficult to obtain or going away. The real key is that the other person becomes aware that what you’re offering is rare, difficult to get, or might go away soon.

Disney is a master of this when it comes to marketing. For example, Snow White has been around since 1937 so how do you make people want a product that’s been around so long and is so easy to obtain?

Change it ever so slightly, offer it for a limited time then throw it into the Disney vault. No one knows the combination, and no one knows when the vault will open again. When it does open you can bet your bottom dollar the whole cycle will repeat itself making people want Snow White once again.

Sometimes scarcity causes us to buy things we don’t need or want because its pull on our mind is so strong. Having said that, scarcity was at play in my decision to marry Jane. After 10 months of on again, off again dating, I was talking to her in the break room (we worked together) during an “off” period and she told me how happy she was and told me even if I asked her out again, she wouldn’t go out with me. Two weeks later we were engaged! Was I played? Maybe so because I didn’t need her, but I sure wanted her and the thought of not having her was too much to bear!

Hopefully this gives you a vivid picture of how scarcity works on the mind and causes people to act. I’ll end with this; since that earlier Southwest flight I’ve flown a lot and not once have I put my seat back. Truthfully, it rarely enters my mind…until someone else brings it up.

Brian Ahearn, CPCU, CTM, CPT, CMCT

Brian Ahearn is the Chief Influence Officer at Influence PEOPLE, LLC. An author, TEDx speaker, international trainer, coach, and consultant, he’s one of only a dozen people in the world personally trained by Robert Cialdini, Ph.D., the most cited living social psychologist on the science of ethical influence.

Brian’s first book, Influence PEOPLE: Powerful Everyday Opportunities to Persuade that are Lasting and Ethical, was named one of the 100 Best Influence Books of All Time by BookAuthority. His second book, Persuasive Selling for Relationship Driven Insurance Agents, was an Amazon new release bestseller in several categories. His next book, The Influencer: Secrets to Success and Happiness, will be available by year-end.

Brian’s LinkedIn Learning courses on persuasive selling and coaching have been viewed by more than 400,000 people around the world.