A couple of weeks ago I introduced you to Robert Cialdini’s 7th principle of influence, unity. When I introduced unity, I said it goes beyond liking because it taps into a shared identity with another person. Unity goes deeper than simply having something in common with someone. In his latest book, Pre-suasion, Cialdini writes, “The relationships that lead […]
This post is different. It’s not so much about influence as it is a tribute to a good friend – Tracy Austin – who is battling pancreatic cancer. The cancer is winning the battle against Tracy’s flesh but not his spirit. It seems as though cancer may take his life soon but cancer is not […]
My father is a Marine. He served from 1962-1967, having done a couple of tours in Vietnam. You might be thinking, “No, he was a Marine,” but you’d be wrong. If you’ve ever met anyone who served in that branch they always say, “I am,” not, “I was,” because they’re Marines for life. Something I’ve […]
This is the final installment of the persuasive coaching series. After an introduction we looked at the need for the right relationship with the right coach, building rapport, gaining trust, good questioning, and how to be a listening STAR. Coaching can be an incredibly effective way for people to grow professionally and personally. Do people […]
Last week we explored the necessity of asking good questions if you want to be a persuasive coach. You’ll recall the right questions can be effective because they tap into the principle of consistency. It won’t do much good to ask lots of questions if you don’t spend focused effort listening. This week we’ll explore […]
A good coach is a lot like a good salesperson. A good salesperson never makes you feel pressured or sold. Using a combination of questions and a conversational tone a good salesperson helps the prospective customer uncover their needs. Next, the salesperson engages the prospective customer so he or she sees the right service or product […]
Not too long ago, on a Saturday afternoon I was having a cup of coffee with my daughter Abigail. One of her friends stopped by and as you might expect, the conversation turned to what each of them had done the previous Friday night. Abigail’s friend talked about how she and her boyfriend played pool. […]
When it comes to coaching, building rapport is almost as important as gaining trust. Rapport is essentially that feeling of connection you have with another person. If you’re like most people you can usually tell when you have rapport with someone. However, like most people you probably could do a better job at creating rapport […]
In order for business coaches to be successful two elements are absolutely essential. First, they have to know what they’re talking about. In a word, they have to be competent. Second, they need to gain the trust of the people they’re coaching. It’s of little value to be exceptionally intelligent if someone doesn’t trust your […]
In 2010, the company I’ve worked for the past 27 years, State Auto Insurance, implemented business coaching in the sales area. I had the opportunity to lead that change and actively participate as a sales coach. For a year and a half I was on the phone every month with nearly three dozen sales manages. […]
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