A Better America for Ferguson and All Americans
By now everyone in the nation and most people around the world have heard about Ferguson, Mo. The death of Michael Brown and the grand jury decision not to indict officer Darren Wilson touched off protests that quickly turned into violent riots. Whether or not officer Wilson was justified in shooting Michael Brown, one thing […]
Free is Great Except When We Don’t Want What’s Being Offered
Normally people go nuts for free stuff. It seems like ads touting “Buy one get one free,” or “25% more for free” cause shoppers to almost salivate. I bet you’ve been places where things were being given away for free and you found yourself taking items (pens, card holders, travel mugs, post it notes, etc.) […]
Customer Service Done Wrong, Then Right
As amazing as it is to me and to my wife, Jane, our little girl Abigail started college this year. In preparation for the big event we did what many parents do – we took her out to buy a new laptop. Despite my love for Apple products Abigail didn’t want a MacBook so we […]
Win or Lose, You Can Do Better!
A few months ago I had the pleasure of addressing nearly three dozen lawyers. I know some of you are thinking “pleasure” and “lawyers” don’t always go hand in hand. However, in this case it really was a pleasure because the topic was a one-hour overview of influence for legal professionals. It was my first […]
Bribes, Rewards or Gifts – Which is Best?
One Saturday morning, after a run and workout, I looked forward to a bagel and an egg over easy for breakfast. As I settled in with my meal and flipped through the news channels, something on the news caught my eye. It was a story on parenting. One mom talked about “bribing” her kids. She told her teenage daughter she’d […]
