Persuasive Coaching – An Introduction
In 2010, the company I’ve worked for the past 27 years, State Auto Insurance, implemented business coaching in the sales area. I had the opportunity to lead that change and actively participate as a sales coach. For a year and a half I was on the phone every month with nearly three dozen sales manages. […]
Simple Doesn’t Mean Easy
Albert Einstein is reported to have said, “Make everything as simple as possible, but not simpler.” Einstein’s theory of relativity was obviously not a simple concept but he was able to simplify it so even people who were not scientists could understand it and some of its implications. The same could be said of persuasion. When […]
Humology is the Intersection of Humanity and Technology
I had the privilege of speaking at the Assurex Global North American P&C and Employee Benefits Sales Conference a few weeks ago. It was a top-notch event at a beautiful location that brought together more than 100 highly successful insurance agency owners and producers. My topic was the application of persuasion in sales. I love […]
Giving Isn’t About You, It’s About Them
When talking with a consulting client recently I encouraged them to look for ways to engage the principle of reciprocity with clients through giving. I told them when it comes to giving always remember; it’s not about you, it’s about the person you’re giving to. Let me explain. Quite a long time ago I used […]
Even Known Irrelevant Information Can Bias Decision Making
If you follow me on Facebook then you know over the weekend Jane and I had a little scare that landed her in the emergency room for about three hours Saturday afternoon. Our time there included a CAT scan of her brain. Jane had been working out Friday morning with a friend when she felt […]
