Have you ever encountered situations that were funny, but only because they were actually sad? This happens far too often when it comes to customer service. That’s unfortunate because the person you’re talking with is representative of the whole company. Most people have a tendency, right or wrong, to project the individual they’re interacting with […]
Just over a week ago LSU beat Iowa to win the Women’s NCAA basketball Championship. The storyline, rather than being about the first basketball championship for LSU (women or men), was all about a hand gesture LSU’s Angel Reese made to Iowa star Caitlin Clark. For the record, Caitlin used the same gesture many times […]
I hope you’re more than a quarter of the way to meeting your professional and personal goals for 2023 and that your progress only accelerates in Q2. The first quarter was busy for me, a mix of personal and business travel with stops in Phoenix, Austin, Palm Springs, Pittsburgh, and Washington DC. It was great […]
When I was in high school I started lifting weights for football. My body took to it like a duck to water. Once I learned how to lift properly I put on more than 20 lbs in three months. Four years later I’d gone from a scrawny 150 lbs to 240 lbs! During college I […]
I have some exciting news to share with you! On April 18th, I will participate in the TEDx New Albany event. During my talk, I’ll introduce the audience, and hopefully the world, to the psychology of “pre-suasion.” Specifically, I’ll share how it can set the stage for success, happiness, and perhaps fulfilling your dreams. I was selected […]
By now you’ve probably heard of ChatGPT, the writing tool that uses artificial intelligence. A friend who’s been a techie his entire career alerted me to it. He asked ChatGPT to write a prospecting letter for his business and was amazed at how good it was. He humbly acknowledged he could not have done better […]
Persuasion is more than changing hearts and minds, it’s about changing behavior. Aristotle, the famous Greek philosopher, said as much when he told the world persuasion was, “the art of getting someone to do something they wouldn’t ordinarily do if you didn’t ask.” Whether you want someone to buy from you, your boss to approve your […]
LinkedIn recently came out with their annual list of the most in demand skills according to employers. In order, the top five soft skills were: Management Communication Customer Service Leadership Sales As someone who helps leaders and salespeople, those two skills jumped out at me. What came to mind for both was this; you cannot […]
I’m getting old. My body reminds me of that every day when I run, stretch, and workout. I often feel like a car that needs to warm up in the garage for several minutes before taking it on a drive. I’m also reminded of my age as I scroll through LinkedIn. I write that because […]
The following is an excerpt from my book Persuasive Selling. Because it’s Valentine’s Day I thought it was appropriate to share it again. I hope it inspired you to set the stage romantically with someone you love. Once Upon a Time… In July 1986, I was a recent college graduate walking into the HR training […]
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