Customer Service Success = Under-promise and Over-deliver
I was listening to the “Mike and Mike Show” on ESPN radio on the way to work one morning when I heard Mike Greenberg utter a familiar phrase for those of us in the sales arena, “Under-promise and over-deliver.” Even if you’re not in sales you might have heard the phrase before. What you may […]
The Three Commitments of Leadership are Essential to be Influential
This week we have a guest post from Jon Wortmann. I met Jon a couple of years ago after hearing him on a radio show. He mentioned he was on Twitter so I contacted him and we’ve communicated on a regular basis ever since. Jon is a non-profit leader, a leadership coach at Muse Arts, […]
You Da Man!
“You da man!” is a familiar phrase for many sports fans. It seems like we used to hear it all the time after Tiger Woods hit a big tee shot. What you might not know is where that phrase may have come from and that it has nothing to do with hitting a tee shot […]
Influencers from Around the World: Secrets of an Aussie Debt Collector
This month’s Influencers from Around the World article comes to us from down under courtesy of Anthony McLean, CMCT. Like me, Anthony is a Cialdini Method Certified Trainer, the only one in Australia. Reach out to him on Facebook or LinkedIn, or feel free to leave a comment below. Brian, CMCTinfluencepeople Helping You Learn to […]
Rick Perry declares Social Security a Ponzi Scheme
Not too long ago, during his first Republican Presidential debate, Texas Governor Rick Perry ruffled more than a few feathers when he referred to Social Security as a “Ponzi scheme.” Because of the ensuing buzz I thought it would be good to explore his statement and the potential impact on his run for president of the […]
