Decision Making and Rationality – Part 1

First let me say thanks to all of you who participated in my most recent survey. The results are in and I’ll be sharing the data and my interpretation of the data over the next four posts. I’m fascinated by the process people go through to make decisions and that’s what my survey was attempting […]

Influencers from Around the World – Apologies: The Language of Losers or Leaders?

This month’s article is from Hoh Kim, CMCT. Hoh is one only 27 Cialdini Method Certified Trainers in the world. I wish you all had an opportunity to meet Hoh as I did when we got our CMCT designations together several years ago. He has a wonderful, warm, and engaging personality so I know you’d […]

Cialdini’s Principles of Influence Applied to Social Media

I just finished Jeffery Gitomer’s latest book, Social Boom. I’m a Gitomer fan and although the book was very basic I thought it was still pretty good nonetheless. It’s not a “how to” book on detailed things you can do with different social media sites. There are plenty of “how to” books out there to […]

Consensus or Authority? Fad or Fact Might be the Difference

Ever since Abigail was little we’ve had a tradition of going to Panera Bread for some good food, drink and father-daughter talk. We usually each get sesame seed bagels with butter but she likes her bagel warmed up in the microwave whereas I prefer mine toasted. She’s my kid but we are a little different. […]

Influence for Professional and Personal Success

I’ve been very busy lately, lots of travel and presentations revolving around influence and persuasion. Several weeks ago I was in Chicago for the NAMIC (National Association of Mutual Insurance Companies) Personal Lines Convention. I followed that up with at trip to Penn State University where I got to address members of the Keystone Insurers […]