Consistency vs. Authority: Which to Use and When
Last month I conducted a couple of POP (Principles of Persuasion) workshops. One was for insurance agents and the other was for managers and supervisors at State Auto. Actually, I’ve done more than a dozen POPs in the past three years and I’ve seen a common thread with participants – confusing when to use the […]
Influencers from Around the World – Influencing in Australia
This month’s Influencers from Around the World article is the first guest post from Anthony McLean. Like myself and several of my guest bloggers, Anthony is a Cialdini Method Certified Trainer (CMCT). In fact, he’s the only CMCT in Australia and he’s going to share with us how to best influence should you find yourself […]
The Most Expensive Gift of All – Free
Sometimes the most expensive gift of all is free. That’s right, sometimes a “free” gift cost you far more than it would have if you bought it. That’s part of the reason we’re so familiar with the saying, “There’s no such thing as a free lunch.” Let me illustrate with a story. In early February […]
How Bernie Madoff with our Money
We all know the name Bernie Madoff, perpetrator of the biggest Ponzi scheme ever in American business. It’s estimated that $36 billion was invested with Madoff’s firm and that upwards of $18 billion is still missing. A few weeks ago I was in Cleveland to speak at the local chapter of the Chartered Property Casualty […]
Confirmation Bias and the Sweater Vest
If you live in Columbus, Ohio then you know there was no bigger story than last week’s revelation that Ohio State football coach Jim Tressel admitted knowing about some rules infractions by his players nearly a year ago. If you don’t live in Columbus it’s still likely you’ve heard the story or read about it […]
