What Happens To Your Brain When You Are Being Influenced?
The science of influence is just that – science. When I talk about influence I’m not sharing someone’s good advice because all too often that advice might not have any application for you. For example, Donald Trump can tell you things he does to close the deal and those techniques might work for one reason, […]
An Interesting Thing Happened on the Way to Work…
An interesting thing happened on the way to work a few weeks ago. Highways running through downtown Columbus are undergoing major reconstruction so traffic patterns have changed, lanes are restricted and many familiar exits are closed. It makes for a much more tense morning drive than normal. As I was getting close to my exit […]
Reputation and the Recency Effect
Last November I wrote a post called “Say it ain’t so, Joe” as the Jerry Sandusky case of sexually abusing young boys at Penn State University came to the attention of the American public. That horrible tragedy has made front page news again in the wake of the Freeh Report which stated there was a […]
5 Pointers to Become Listening STARS
Over the last few years I’ve conducted quite a few workshops on different sales skills. The workshops are designed to get people to practice the various skills they learn in our online training environment. One of my workshops focuses on active listening skills. In this post I’ll share five pointers from that workshop to help you […]
Great Customer Service Isn’t Selling
I stopped by Bath and Body Works not too long ago to pick up an impromptu gift for Jane. She was in New York with Abigail for the weekend and I noticed her body wash was almost gone. I thought it would be a nice surprise for her when she came home late Sunday night […]
