Welcome to the third part of this series, directed at those working in the restaurant industry. I believe that applying the principles of influence in an ethical manner can create a win-win-win scenario for restaurants, waitstaff, and customers alike. A couple of weeks ago, I wrote about a way for servers to increase their tips. […]
I know conventional wisdom says we should not talk about sex, religion or politics but I’m going to go against that wisdom this week to talk about something I observe in American politics that hurts all Americans. The genesis of this post is seeing yet another story about the political fight going on regarding America’s […]
I started this series last week by mentioning all the traveling I’ve done during the first half of the year and how it has given me plenty of opportunities to observe how restaurants operate. Employing the psychology of persuasion can help customers enjoy the whole dining experience more, which, in turn, benefits the restaurant through […]
Lots and lots of travel during the first half of the year! By the time it was over, I’d visited Baltimore, MD; Austin, TX; Nashville, TN; Chicago, IL; Greensboro, NC; Cincinnati, OH; State College, PA; Cleveland, OH; Milbank, SD; Des Moines, IA; Indianapolis, IN—and possibly a few other places I’ve forgotten. With all the travel […]
With this month’s Influencers from Around the World we get the honor of hearing from my friend Marco Germani again. Marco has written several guest posts for Influence PEOPLE and always has something very interesting to share with us. I know you’ll enjoy Marco’s insights on Influence in the Hell of Auschwitz. I encourage you […]
This is the final installment in the series on decision making. The information I’ve been discussing was derived from a survey I conducted over a month ago with readers. Question 8 on Survey A was: Your company is surviving in this economy but is looking for ways to save money. Inflation is 0% and the […]
For the past few weeks we’ve been looking at data from a survey I conducted with Influence PEOPLE readers. My goal in doing the survey was to understand how people make decisions. If you’d like to know more about the survey background click here. This week we’ll continue to explore some interesting things about how […]
Last week we started looking at data from a recent survey I conducted with readers. The goal of the survey was to analyze how people make decisions. To understand a little more of the survey background take a look at last week’s post. This week we’ll start to get into the meat of the survey […]
First let me say thanks to all of you who participated in my most recent survey. The results are in and I’ll be sharing the data and my interpretation of the data over the next four posts. I’m fascinated by the process people go through to make decisions and that’s what my survey was attempting […]
This month’s article is from Hoh Kim, CMCT. Hoh is one only 27 Cialdini Method Certified Trainers in the world. I wish you all had an opportunity to meet Hoh as I did when we got our CMCT designations together several years ago. He has a wonderful, warm, and engaging personality so I know you’d […]
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